{"language": "en", "segments": [{"text": " When you work in an office, meeting the public, whether it's in person or by", "start": 12.54, "stop": 17.78, "id": 0}, {"text": " telephone, is an important part of your job.", "start": 17.78, "stop": 20.66, "id": 1}, {"text": " It can be pleasant like this.", "start": 20.76, "stop": 23.76, "id": 2}, {"text": " Or it can be like this.", "start": 35.4, "stop": 39.44, "id": 3}, {"text": " [...]", "start": 62.18, "stop": 62.98, "id": 4}, {"text": " Give it this.", "start": 70.42, "stop": 70.86, "id": 5}, {"text": " [...]", "start": 70.86, "stop": 71.66, "id": 6}, {"text": " No.", "start": 71.78, "stop": 71.9, "id": 7}, {"text": " Just got here.", "start": 72.04, "stop": 72.62, "id": 8}, {"text": " Garly, you look tired.", "start": 74.1, "stop": 75.58, "id": 9}, {"text": " Don't you feel well, Barbara?", "start": 76.08, "stop": 77.06, "id": 10}, {"text": " I feel terrible.", "start": 77.32, "stop": 78.46, "id": 11}, {"text": " [...]", "start": 78.96, "stop": 79.08, "id": 12}, {"text": " What's the matter, you think?", "start": 79.12, "stop": 80.08, "id": 13}, {"text": " [...]", "start": 80.44, "stop": 80.64, "id": 14}, {"text": " No, it isn't that.", "start": 80.64, "stop": 81.86, "id": 15}, {"text": " I've decided to quit my job.", "start": 82.62, "stop": 84.1, "id": 16}, {"text": " What happened?", "start": 84.72, "stop": 85.56, "id": 17}, {"text": " Is it your boss?", "start": 86.06, "stop": 86.76, "id": 18}, {"text": " Oh, no.", "start": 87.2, "stop": 87.54, "id": 19}, {"text": " You know I like him.", "start": 87.62, "stop": 88.88, "id": 20}, {"text": " Well, then the company.", "start": 89.58, "stop": 90.68, "id": 21}, {"text": " No, the company's all right.", "start": 91.2, "stop": 93.22, "id": 22}, {"text": " It isn't that.", "start": 93.68, "stop": 94.48, "id": 23}, {"text": " It's the people that come into the office.", "start": 95.52, "stop": 97.8, "id": 24}, {"text": " They're so rude and inconsiderate.", "start": 98.18, "stop": 100.04, "id": 25}, {"text": " It's just more that I can take day in and day out.", "start": 100.32, "stop": 102.9, "id": 26}, {"text": " While meeting people is the thing I like most about my job.", "start": 103.1, "stop": 106.06, "id": 27}, {"text": " I think it's fun having new people come into the office all the time.", "start": 106.78, "stop": 110.22, "id": 28}, {"text": " Well, I hope the water's boiling.", "start": 110.6, "stop": 112.22, "id": 29}, {"text": " It was as simple as that.", "start": 115.18, "stop": 117.82, "id": 30}, {"text": " For Ruth, meeting the public was pleasant because she enjoyed", "start": 118.5, "stop": 121.9, "id": 31}, {"text": " people and greeted them with a smile.", "start": 121.9, "stop": 123.76, "id": 32}, {"text": " For Barbara, meeting the public was tiresome and unpleasant because her attitude", "start": 124.66, "stop": 129.54, "id": 33}, {"text": " was cold and uncooperative, sometimes even antagonistic.", "start": 129.54, "stop": 133.96, "id": 34}, {"text": " You know, when I first started, I felt like you do, Barb.", "start": 136.58, "stop": 139.3, "id": 35}, {"text": " But I found out how wrong I was.", "start": 140.2, "stop": 142.34, "id": 36}, {"text": " What do you mean?", "start": 142.56, "stop": 143.3, "id": 37}, {"text": " I found out it wasn't really the other people I was seeing.", "start": 144.22, "stop": 146.88, "id": 38}, {"text": " It was a reflection of myself.", "start": 147.4, "stop": 148.72, "id": 39}, {"text": " I was cross with them.", "start": 149.62, "stop": 150.9, "id": 40}, {"text": " They were cross with me.", "start": 151.2, "stop": 152.18, "id": 41}, {"text": " Oh, it's not as simple as all that.", "start": 152.34, "stop": 154.1, "id": 42}, {"text": " You'd be surprised.", "start": 154.34, "stop": 155.34, "id": 43}, {"text": " I found out that if you're nice to people, they're usually nice to you too.", "start": 156.3, "stop": 159.64, "id": 44}, {"text": " Well, the people in my office are different.", "start": 159.84, "stop": 161.7, "id": 45}, {"text": " And I'm simply not going to Stanford any longer.", "start": 161.82, "stop": 163.94, "id": 46}, {"text": " You're tired now, Barb.", "start": 164.52, "stop": 165.96, "id": 47}, {"text": " I know just how you feel.", "start": 166.26, "stop": 167.36, "id": 48}, {"text": " Let's talk about it again later on.", "start": 167.92, "stop": 169.36, "id": 49}, {"text": " It's no use, Ruth.", "start": 169.54, "stop": 170.36, "id": 50}, {"text": " Really, I've made up my mind.", "start": 170.54, "stop": 171.72, "id": 51}, {"text": " I'm going to start looking for a job tomorrow.", "start": 171.84, "stop": 173.6, "id": 52}, {"text": " I'll cut the table.", "start": 175.04, "stop": 176.18, "id": 53}, {"text": " Oh, here, I'll do it.", "start": 176.38, "stop": 177.28, "id": 54}, {"text": " Everything else is ready.", "start": 177.7, "stop": 178.74, "id": 55}, {"text": " Why don't you go in and sit down and rest for a few minutes?", "start": 180.44, "stop": 183.32, "id": 56}, {"text": " Oh, thanks.", "start": 183.82, "stop": 184.34, "id": 57}, {"text": " I think I will if you really don't mind.", "start": 184.62, "stop": 186.66, "id": 58}, {"text": " What you need is some good hot food in you.", "start": 188.5, "stop": 190.74, "id": 59}, {"text": " It'll make you feel better.", "start": 191.22, "stop": 192.26, "id": 60}, {"text": " Oh, it's not that, Ruth.", "start": 192.46, "stop": 194.1, "id": 61}, {"text": " I know I'm tired, but it's more than that.", "start": 194.3, "stop": 197.0, "id": 62}, {"text": " A reflection of myself?", "start": 198.94, "stop": 201.0, "id": 63}, {"text": " I don't see how it could be.", "start": 201.72, "stop": 203.74, "id": 64}, {"text": " After all, what do they expect?", "start": 204.46, "stop": 206.3, "id": 65}, {"text": " I've got my work to do.", "start": 207.12, "stop": 208.62, "id": 66}, {"text": " I can't stop and pass the time of day with every person who", "start": 209.24, "stop": 212.72, "id": 67}, {"text": " wants to strike up a conversation.", "start": 212.72, "stop": 214.3, "id": 68}, {"text": " It isn't my attitude that's wrong.", "start": 219.4, "stop": 222.14, "id": 69}, {"text": " It's the people who come into that office.", "start": 222.78, "stop": 224.74, "id": 70}, {"text": " I'm going to look for another job.", "start": 225.98, "stop": 228.3, "id": 71}, {"text": " How much longer are we going to have to wait?", "start": 247.48, "stop": 249.54, "id": 72}, {"text": " Shh, Mr. Franklin's a busy man.", "start": 250.02, "stop": 251.98, "id": 73}, {"text": " You can't expect to walk right in on him and get a job.", "start": 252.62, "stop": 254.78, "id": 74}, {"text": " I bet their secretary's forgotten we're here.", "start": 255.44, "stop": 257.42, "id": 75}, {"text": " Hey, look at all the other people waiting.", "start": 257.76, "stop": 259.12, "id": 76}, {"text": " Did you see that man?", "start": 259.6, "stop": 260.42, "id": 77}, {"text": " He's one of Mr. Thompson's biggest customers.", "start": 260.92, "stop": 262.92, "id": 78}, {"text": " I have an appointment with Mr. Franklin.", "start": 264.06, "stop": 266.34, "id": 79}, {"text": " Stressed like that?", "start": 267.2, "stop": 267.92, "id": 80}, {"text": " Yeah.", "start": 268.32, "stop": 268.58, "id": 81}, {"text": " Still you?", "start": 269.86, "stop": 270.42, "id": 82}, {"text": " Well, I doubt if he'll be able to see you at all.", "start": 271.06, "stop": 273.9, "id": 83}, {"text": " I see.", "start": 276.04, "stop": 276.8, "id": 84}, {"text": " She's brushing him off if there were nobody.", "start": 278.4, "stop": 280.22, "id": 85}, {"text": " I guess his shabby clothes have a full.", "start": 280.9, "stop": 282.74, "id": 86}, {"text": " I wish he'd answer that telephone.", "start": 285.26, "stop": 289.0, "id": 87}, {"text": " It makes me nervous they have it ringed.", "start": 289.46, "stop": 291.78, "id": 88}, {"text": " Come to think about it, I let it ring off and enough myself.", "start": 292.44, "stop": 295.22, "id": 89}, {"text": " Hello.", "start": 298.86, "stop": 301.3, "id": 90}, {"text": " Yes.", "start": 302.34, "stop": 303.04, "id": 91}, {"text": " [...]", "start": 304.2, "stop": 304.74, "id": 92}, {"text": " Yes, this is Mr. Franklin's office.", "start": 305.28, "stop": 306.6, "id": 93}, {"text": " No, he's busy.", "start": 307.58, "stop": 308.38, "id": 94}, {"text": " No.", "start": 309.76, "stop": 310.0, "id": 95}, {"text": " No.", "start": 311.26, "stop": 312.34, "id": 96}, {"text": " I don't know who's in charge of that.", "start": 313.6, "stop": 316.04, "id": 97}, {"text": " Yes, I suppose so.", "start": 317.6, "stop": 319.82, "id": 98}, {"text": " If you want to.", "start": 321.4, "stop": 322.4, "id": 99}, {"text": " State 4059. 095.", "start": 323.46, "stop": 329.98, "id": 100}, {"text": " Well, which of it? 59 or 95.", "start": 331.0, "stop": 333.44, "id": 101}, {"text": " Oh, all right.", "start": 335.42, "stop": 337.28, "id": 102}, {"text": " Yes?", "start": 339.98, "stop": 343.8, "id": 103}, {"text": " Nancy, Mr. Franklin, please.", "start": 344.06, "stop": 345.2, "id": 104}, {"text": " What did you want to see him about?", "start": 345.46, "stop": 346.72, "id": 105}, {"text": " I'd like to discuss that with him, if I may.", "start": 347.16, "stop": 348.86, "id": 106}, {"text": " Is it about a job?", "start": 349.06, "stop": 350.0, "id": 107}, {"text": " No, I represent the Bragdon Company.", "start": 350.68, "stop": 352.48, "id": 108}, {"text": " You selling insurance?", "start": 352.82, "stop": 353.74, "id": 109}, {"text": " We're one of your company's suppliers.", "start": 354.7, "stop": 356.22, "id": 110}, {"text": " Well, I'll see if he'll see you.", "start": 356.86, "stop": 358.94, "id": 111}, {"text": " She should really find out what his business is, but not like that.", "start": 360.14, "stop": 364.26, "id": 112}, {"text": " She should do it tactfully.", "start": 364.82, "stop": 365.84, "id": 113}, {"text": " Well, I guess those questions were kind of blunt.", "start": 366.28, "stop": 368.28, "id": 114}, {"text": " Who do you think she knows the Bragdon Company is?", "start": 368.74, "stop": 371.28, "id": 115}, {"text": " Mr. Franklin isn't in.", "start": 373.3, "stop": 374.62, "id": 116}, {"text": " He isn't?", "start": 376.16, "stop": 377.14, "id": 117}, {"text": " I said he isn't in.", "start": 377.94, "stop": 380.3, "id": 118}, {"text": " Thank you.", "start": 380.76, "stop": 381.26, "id": 119}, {"text": " He isn't in?", "start": 382.36, "stop": 383.18, "id": 120}, {"text": " But then why has she got me sitting here waiting there?", "start": 383.72, "stop": 385.98, "id": 121}, {"text": " I don't think she told that man the truth.", "start": 386.14, "stop": 387.76, "id": 122}, {"text": " Well, I'm going to find out whether he's supposed to be [...]", "start": 387.78, "stop": 391.0, "id": 123}, {"text": " Look, young lady, Miss, Miss.", "start": 391.44, "stop": 394.84, "id": 124}, {"text": " Whoa!", "start": 395.02, "stop": 395.36, "id": 125}, {"text": " Sorry to wake you, Barb.", "start": 417.76, "stop": 418.98, "id": 126}, {"text": " Dinner's ready.", "start": 419.58, "stop": 420.18, "id": 127}, {"text": " Oh, that's all right.", "start": 420.44, "stop": 421.44, "id": 128}, {"text": " I was having a nightmare anyway.", "start": 421.64, "stop": 423.28, "id": 129}, {"text": " A nightmare?", "start": 423.64, "stop": 424.26, "id": 130}, {"text": " I hope it wasn't too gruesome.", "start": 424.36, "stop": 425.72, "id": 131}, {"text": " Help me?", "start": 426.26, "stop": 426.64, "id": 132}, {"text": " Yeah.", "start": 427.06, "stop": 427.26, "id": 133}, {"text": " Ruth, you know what you said before about seeing the reflection of ourselves?", "start": 431.12, "stop": 435.14, "id": 134}, {"text": " Yeah.", "start": 435.54, "stop": 435.8, "id": 135}, {"text": " Well, I think I'm going to try it.", "start": 436.1, "stop": 437.98, "id": 136}, {"text": " That's fine, Barb.", "start": 438.4, "stop": 439.5, "id": 137}, {"text": " I know you'll find that if you're nice to people,", "start": 440.84, "stop": 442.92, "id": 138}, {"text": " they're usually nice to you too.", "start": 443.06, "stop": 444.66, "id": 139}, {"text": " Now, how about some dinner?", "start": 445.4, "stop": 446.4, "id": 140}, {"text": " Gee, I didn't realize I was so hungry.", "start": 446.56, "stop": 448.76, "id": 141}, {"text": " In the days that followed, Barbara did her best to acquire a genuine interest in", "start": 452.44, "stop": 458.7, "id": 142}, {"text": " people, for she found that smiles are effective only from their genuine.", "start": 458.7, "stop": 463.08, "id": 143}, {"text": " She carefully practiced the first basic rule in meeting the public,", "start": 463.98, "stop": 467.98, "id": 144}, {"text": " remembering and using names.", "start": 468.46, "stop": 470.24, "id": 145}, {"text": " Oh, yes, Mr. Borden.", "start": 471.1, "stop": 472.36, "id": 146}, {"text": " I'm sure that Mr. Thompson will be glad to see you.", "start": 472.72, "stop": 475.0, "id": 147}, {"text": " Of course, Mr. Farnsworth.", "start": 475.3, "stop": 476.86, "id": 148}, {"text": " I'm sorry, Mr. Pratt.", "start": 477.78, "stop": 478.88, "id": 149}, {"text": " She formed the habit of tactfully getting the name and business of every visitor", "start": 480.38, "stop": 484.06, "id": 150}, {"text": " and of introducing him in a pleasant, gracious manner.", "start": 484.06, "stop": 487.08, "id": 151}, {"text": " Mr. Thompson, this is Mr. Markham of Allied Manufacturing Company.", "start": 487.42, "stop": 490.84, "id": 152}, {"text": " How do you do that?", "start": 491.4, "stop": 491.94, "id": 153}, {"text": " She learned to anticipate Mr. Thompson's needs and to have ready for immaterial", "start": 492.8, "stop": 497.3, "id": 154}, {"text": " he might require during an interview.", "start": 497.3, "stop": 499.3, "id": 155}, {"text": " When it became necessary to interrupt an interview with information from Mr.", "start": 500.82, "stop": 505.52, "id": 156}, {"text": " Thompson, Barbara wrote out the message.", "start": 505.68, "stop": 508.0, "id": 157}, {"text": " It wasn't all easy.", "start": 509.38, "stop": 510.68, "id": 158}, {"text": " She made some mistakes, of course.", "start": 511.18, "stop": 512.56, "id": 159}, {"text": " She learned, too, that it's a", "start": 522.5, "stop": 528.58, "id": 160}, {"text": " mistake to argue with visitors.", "start": 528.58, "stop": 530.12, "id": 161}, {"text": " [...]", "start": 530.12, "stop": 531.28, "id": 162}, {"text": " You have an appointment at 10.30.", "start": 531.28, "stop": 535.2, "id": 163}, {"text": " Mr. Thompson should be with you in just a few minutes.", "start": 535.6, "stop": 537.42, "id": 164}, {"text": " Would you mind waiting over there?", "start": 537.56, "stop": 538.6, "id": 165}, {"text": " In different kinds of situations came up, Barbara discovered the", "start": 538.98, "stop": 542.4, "id": 166}, {"text": " proper way to handle them.", "start": 542.4, "stop": 543.92, "id": 167}, {"text": " One of these was the inquisitive caller.", "start": 544.8, "stop": 547.5, "id": 168}, {"text": " Oh, I suppose you girls managed to keep busy.", "start": 548.16, "stop": 550.16, "id": 169}, {"text": " Yes, there's always enough work to do.", "start": 550.78, "stop": 552.62, "id": 170}, {"text": " There's a rumor that the firm closed a big deal with Marshland Company.", "start": 553.08, "stop": 555.96, "id": 171}, {"text": " Is that so?", "start": 556.02, "stop": 557.08, "id": 172}, {"text": " Yes, a five-year contract.", "start": 557.28, "stop": 558.52, "id": 173}, {"text": " Know anything about it?", "start": 559.22, "stop": 559.86, "id": 174}, {"text": " I can't say that I do.", "start": 560.4, "stop": 561.84, "id": 175}, {"text": " However, if you'd like to see Mr. Walker, then you can call.", "start": 562.16, "stop": 564.22, "id": 176}, {"text": " No, no, it's perfectly all right.", "start": 564.22, "stop": 566.12, "id": 177}, {"text": " It's not that important.", "start": 566.32, "stop": 567.46, "id": 178}, {"text": " Yes, Barbara learned to be on guard against the visitor who asked too many", "start": 569.58, "stop": 573.96, "id": 179}, {"text": " questions, to handle him tactfully but firmly.", "start": 573.96, "stop": 577.12, "id": 180}, {"text": " She learned how to turn away a visitor firmly without making an enemy of him.", "start": 579.28, "stop": 586.12, "id": 181}, {"text": " Can I make an appointment now for some time?", "start": 586.74, "stop": 588.34, "id": 182}, {"text": " Next week?", "start": 588.88, "stop": 589.3, "id": 183}, {"text": " Anytime, on free, anytime.", "start": 589.74, "stop": 590.98, "id": 184}, {"text": " Well, perhaps I can phone you when an appointment would be more convenient.", "start": 591.42, "stop": 594.8, "id": 185}, {"text": " I have your number.", "start": 595.22, "stop": 596.04, "id": 186}, {"text": " Well, all right.", "start": 596.84, "stop": 597.94, "id": 187}, {"text": " That's fine.", "start": 598.74, "stop": 599.5, "id": 188}, {"text": " Thank you.", "start": 599.8, "stop": 600.24, "id": 189}, {"text": " Thank you.", "start": 600.52, "stop": 601.02, "id": 190}, {"text": " She learned good telephone manners, like answering", "start": 604.18, "stop": 608.26, "id": 191}, {"text": " promptly, using the caller's name.", "start": 608.26, "stop": 610.26, "id": 192}, {"text": " Mr. Thompson's office?", "start": 613.92, "stop": 614.92, "id": 193}, {"text": " Yes, certainly, Mr. Hunt.", "start": 617.22, "stop": 618.82, "id": 194}, {"text": " And getting the message right.", "start": 623.88, "stop": 625.66, "id": 195}, {"text": " She got into the habit of keeping a waiting visitor informed", "start": 628.44, "stop": 631.56, "id": 196}, {"text": " so that he know he wasn't forgotten.", "start": 631.56, "stop": 633.52, "id": 197}, {"text": " Mr. Thompson will see you very soon, Mr. Greenlee.", "start": 634.48, "stop": 636.86, "id": 198}, {"text": " Oh, thank you.", "start": 637.26, "stop": 637.92, "id": 199}, {"text": " And of course, she became more conscious than ever of the importance of neat,", "start": 639.88, "stop": 644.74, "id": 200}, {"text": " simple clothing in the office.", "start": 645.0, "stop": 646.52, "id": 201}, {"text": " Above all, what Barbara acquired in the days that followed was a real", "start": 648.44, "stop": 652.52, "id": 202}, {"text": " understanding and liking of people.", "start": 652.52, "stop": 654.52, "id": 203}, {"text": " She found that smiles are contagious, that courtesy begets courtesy.", "start": 655.3, "stop": 659.78, "id": 204}, {"text": " And because of her changed attitude, the duties which had once been a nightmare", "start": 660.44, "stop": 664.64, "id": 205}, {"text": " for her became instead the pleasant and exciting experience", "start": 664.64, "stop": 669.06, "id": 206}, {"text": " of meeting the public.", "start": 669.06, "stop": 670.74, "id": 207}]}